As background, Google Pay works as a technology service provider to our partner banks (defined as payment service providers by the NPCI), to allow for payments through the UPI infrastructure. In other words, Google Pay is not currently part of the payment processing or settlement flow and acts as a facilitator.
P2P dispute process
- Open the Google Pay app
.
- Tap Show transaction history.
- Tap the transaction you want to dispute.
- When “Having Issues?” appears, tap Having Issues?
- To create a ticket, tap Stuck payment.
- Select Create a ticket.
- Follow the on-screen instructions.
- Tap Submit bank statement.
- In the “Add attachment” section, add the required sender and receiver bank statements.
- Tap Submit documents.
.Tip:
- A dispute can only be raised by the sender.
- If you can't find the dispute options, update your app to the latest version and try the steps again.
- If you already raised a dispute, check your Google Pay app for an update.
If it's been more than 21 days since the transaction date
For faster resolution, contact your bank and give the UPI transaction ID.
Once you’ve shared the relevant information with us, we’ll provide an update within the next seven business days.
Google Pay representatives will never ask for your credit/debit card PIN, CVV, request payment within or outside the app, or any other sensitive personal information over the phone, through email, or any other communication channel.