Netflix Error tvq-000
Netflix has encountered an error. Retrying in [X] seconds.
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem, follow the steps for your device.
Smart TV
-
Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Roku
Reload the Netflix app
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On the error screen, choose More Details.
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Choose Reload Netflix.
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Try Netflix again.
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Remove and re-add Netflix
To remove Netflix:
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Press Home
on your Roku remote. -
In the list of apps on the right, scroll to the Netflix app.
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Press Star
on your Roku remote. -
Select Remove app > Remove.
To add Netflix:
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Press the Netflix button on your Roku remote.
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Select Add channel > OK > Go to channel.
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Try Netflix again.
All other devices
We're looking into this problem. To help us investigate, contact us.