Plays incorrect song, playlist, artist or album

If you're trying to play a specific song, playlist, artist or album from a particular music provider but your Google Nest or Home speaker or display plays the incorrect selection, try the following.

Initial checklist

• Which provider were you trying to play music from?
• Which music provider have you configured in the Google Home app?
• Make sure that the music provider you're trying to play music from is supported on speakers or displays in your location. Contact the partner to check their availability where you live, or explore all the music partners available on Google Assistant.
• Important: You need the unlimited version of YouTube Music, Spotify and Pandora to play specific songs. The base version will only play a radio station of the artist or song requested so you may not get the exact artist or song that you requested.

General troubleshooting 

1. Confirm that you're using a mobile device that has the same Google Account that is currently linked to your speaker or display.

2. Confirm that you're logged into your speaker or display with the correct Google Account.

   1. Open the Google Home app .
   2. At the top right, tap your account.
   3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
3. Confirm that the default music provider is set up correctly in the Google Home app.
   1. Open the Google Home app .
   2.  At the top left, tap Add   Music.
   3. Select the default music provider that you would like Google Assistant to use.
4. Confirm that the voice command you're using is supported in the chart below:
   1. Note: The supported music services listed below have the following limitations:
      1. Spotify: You need to have a premium account to get the most out of your speaker or display. A subscription is required for most functionality. 
      2. YouTube Music: You need to purchase a YouTube Music Premium or YouTube Premium subscription to get the most out of your speaker or display. This subscription is required for most functionality. Your YouTube Music account must be from the same Google Account that is linked to your speaker or display.
      3. Apple Music: You need to have an Apple Music subscription to play music from your speaker or display. 
   2. Important: Some voice commands below may not work on all music services.

To do this:	Say 'Hey Google', then:
Request a song	'Play [song name]', 'Play [song name] by [artist name]' or 'Play [song name] on [music service]'
Request an artist	'Play [artist name]' or 'Play [artist name] on [music service]'
Request an album	'Play [album name>', 'Play [album name] by [artist name]' or 'Play [album name> by [artist name] on [music service]'
Play music based on genre, mood, activity	'Play classical music', 'Play happy music', 'Play music for cooking' or 'Play [genre] on [music service]'
Play personalised suggested content from chosen service	'Play some music' or 'Play [genre] music on [music service]'
Play music on your speakers, TV or video device Note: Device linking is required.	'Play music on my living room TV' or 'Play [genre] on my bedroom speakers'
Pause	'Pause' or 'Pause the music'
Resume	'Resume' or 'Continue playing'
Stop	'Stop' or 'Stop the music'
Play next song	'Next', 'Skip', 'Next song'
What’s playing	'What’s playing?', 'What song is playing?' or 'What artist is playing?'
Control volume	'Set volume to 5,' or 'Set volume to 40%'