Dead Nest Heat Link

[JonneyM]

My Nest heat link has died. Bought in October 2000 from Amazon. I see there is a wider issue here. How do I get a replacement fitted?

[Paul_R]

Hi there! I'm sorry to hear about this, but I'm here to help. Could you please respond to the following set of questions and try the steps?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?

Were there power outages lately?
Please check if the breaker switches are set to on.
Turn the breaker switches off and on.
Turn on manual mode by pressing the button in the middle of the Heat Link. No lights come on?

[JonneyM]

It was a third gen heat link which is totally dead and nothing to do with the electrics. I believe there has been issues with these heat links. Anyway spoken to your support team  and organised for a new one to be fitted Friday. Thanks 

[Paul_R]

It's good to hear that you managed to talk to my colleagues from the other support channels and the issue is being taken care of. Is there anything else I can assist you with at the moment?

[Vladut]

Hi there, just checking in. Is there anything else I can assist you with?

[OannaCG]

Hey there, since we haven't heard from you for a couple of days, we'll close this conversation for now. If you still need help, let us know so we can continue. Thanks!