Video doesn't play, pauses, or skips

A temporary issue with your connection can cause short pauses or skips in your Nest camera or doorbell video. If your camera playback is continuously not working, try these steps to troubleshoot.

Note: Some newer Nest cameras and displays can connect to each other directly over your local Wi-Fi network instead of the cloud. Your camera switches between local and cloud streaming automatically and seamlessly, but you might notice a short pause in the live video stream. This behavior is normal.

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