Even if your home’s internet connection is good enough to stream Nest Cam video, you may have difficulty if your phone has a poor cellular or Wi-Fi connection.
For example, your camera’s video might:
- Pause or skip
- Look grainy or pixelated
- Get stuck on a spinning circle icon
The Nest app automatically adjusts playback based on the type of connection you have. However, you might have issues because of an exceptionally slow network, a firewall, or another IT policy.
To get better video, try the following steps:
- Turn on Wi-Fi. If you're using a cellular data connection, your bandwidth can be severely restricted. Typically, a 4G cellular connection maintains good video quality. If your phone’s connection drops to 3G or lower, you may notice degraded video quality.
- Switch to a different network. Many public Wi-Fi networks have poor bandwidth. If you can, find a network that's fast enough to view high quality video.
- A firewall may block video playback on a corporate, educational, or institutional network that enforces a tight security policy. If you can, contact the owner of the network, such as your IT department, to check if they can make any changes that would help you view Nest Cam video through their connection.
- If you're on Wi-Fi, try to turn it off and use your phone's cellular connection.